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"We asked Ad Esse to carry out a comprehensive review of our services charges, including reviewing our policy and processes. We were certainly not disappointed! Kate carried out a really thorough review of all our service charges and related tenancy agreements to ensure that we were operating within the law and good practice and then offered a range of tools to help us improve our internal processes, including a new policy and related procedure map. This is such a complex and high risk area of the business and Kate managed to bring clarity to this often muddy area. Kate was thorough, professional, sensible and great to work with. More importantly she has given me some peace of mind about what can often be a reputational minefield.
Karen Cooper, Chief Executive at Penge Churches Housing Association (PCHA)
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"Customer experience is at the heart of our Customer2020 transformation programme. With the support of Ad Esse, the project team looked at the process through a customer lens; the focus became about making the output fair, transparent, accurate and easy to understand for the customer. Then the project team designed processes that would deliver these outputs as efficiently as possible, with buy-in and ownership from all teams across the organisation."
Mona Shah, Executive Director of Finance and Information at Grand Union Housing Group
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"I now sleep easy in my bed at night. Service charges was the one thing that kept me awake, but not anymore."
Aileen Evans, CEO at Grand Union Housing Group
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"Thank you for the presentation and recommendations – it is very much appreciated. This has given us the scope of works to be carried out to enable HFH remain fully compliant. It was equally a pleasure to work with you (Kate) /Ad Esse in supporting our efforts to ensure our tenants receive the best possible service delivery with value for money going forward.”
Michelle Augustus, Chief Executive at Home From Home Housing Association
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"Kate has made such an incredible difference to the team and to the rigour around service charges - it has moved on quicker than I could have hoped with your input, so a huge thank you from us."
Victoria Lancaster, CFO at GreenSquareAccord
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"The best service charge professional I have worked with in the sector so far. A rare find."
Kate Still, CEO at Rensensere Associates
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"Ad Esse supported RBH in a service charge health check and follow up work. Lisa and Dan’s detailed knowledge of the area and clear understanding of ‘what good looks like’ have been a huge support to RBH. It has felt like a partnership as we have moved forward, as they have sought to understand our organisation and offer tailored and practical advice to us. We would highly recommend the health check Ad Esse offer as a first step."
Hilary Cooke, Director of Finance and Procurement at Rochdale Boroughwide Housing
