"I now sleep easy in my bed at night.  Service Charges was the one thing that kept me awake but not anymore."

"Kate has made such an incredible difference to the team and to the rigour around service charges – it has moved on quicker than I could have hoped with your input so a huge thank you from us. "

"This is such a complex and high-risk area of the business and Kate managed to bring clarity to this often muddy area.  More importantly she has given me some peace of mind about what can often be a reputational minefield."

“The best service charge professional I have worked with in the sector so far. A rare find.”

“Thank you for the presentation and recommendations – it is very much appreciated. This has given us the scope of works to be carried out to enable HFHF remain fully compliant.”

"Ad Esse supported RBH in a service charge health check and follow up work. Lisa and Dan’s detailed knowledge of the area and clear understanding of ‘what good looks like’ have been a huge support to RBH. It has felt like a partnership as we have moved forward, as they have sought to understand our organisation and offer tailored and practical advice to us. We would highly recommend the health check Ad Esse offer as a first step."

“Lisa has been an invaluable support to our service charge work. She quickly cuts through complex schemes, applies rigorous scrutiny to costings, and consistently aligns her recommendations with the compliance landscape. Lisa combines attention to detail with a clear understanding of our strategic business needs—and her determination to get things right has been unmatched.”

"A clear and insightful Service Charge Maturity Assessment, providing practical recommendations and a strong foundation for future service charge improvements."

“We initially engaged Ad Esse after uncovering some historic issues in our administration of service charges. Their ability to work quickly across the business, ensuring a holistic review, and providing clear recommendations for improvement in a collaborative way, worked really well for us. We’ve now strengthened our team, updated processes and embedded true collaboration to ensure we deliver value for money to our customers. Service charges is a complex area, and we’ve worked together to simplify where possible and ensure customers are well informed. As regulations change, this will continue to be a key focus for us.”

'"It was a real pleasure working with Ad Esse on the Service Charge Transformation Programme at Southern Housing. As third party partners on the programme, we worked closely together on an important piece of transformation work. I worked closely with Yeukai, Lisa and Kate and our regular catch ups helped us build a strong rapport and a really positive working relationship. They were approachable, professional, and genuinely committed to achieving the right outcomes for Southern Housing. This helped create a strong, collaborative way of working throughout the programme. I really valued the opportunity to contribute my experience alongside the Ad Esse team, and I would happily work with them again and confidently recommend them to others."

“Kate from Ad Esse took us on a journey from being in a bit of a pickle to getting to a point where we feel confident that we have a clear, correct process in place and can manage service charges effectively in-house with support from Ad Esse when needed. Kate was extremely easy to work with and very efficient. She understood what it’s like for smaller organisations as well as larger ones and could adapt to our size well, which not every consultant can do.”