“[Ad Esse] combined strategic thinking with practical guidance, helping us identify opportunities to strengthen our approach and further align our service charge model with our customer strategy and organisational ambitions.”

"This is such a complex and high-risk area of the business and Kate managed to bring clarity to this often muddy area.  More importantly she has given me some peace of mind about what can often be a reputational minefield."

"Ad Esse supported RBH in a service charge health check and follow up work. Lisa and Dan’s detailed knowledge of the area and clear understanding of ‘what good looks like’ have been a huge support to RBH. It has felt like a partnership as we have moved forward, as they have sought to understand our organisation and offer tailored and practical advice to us. We would highly recommend the health check Ad Esse offer as a first step."

“The best service charge professional I have worked with in the sector so far. A rare find.”

“Thank you for the presentation and recommendations – it is very much appreciated. This has given us the scope of works to be carried out to enable HFHF remain fully compliant.”

“Lisa has been an invaluable support to our service charge work. She quickly cuts through complex schemes, applies rigorous scrutiny to costings, and consistently aligns her recommendations with the compliance landscape. Lisa combines attention to detail with a clear understanding of our strategic business needs—and her determination to get things right has been unmatched.”

"A clear and insightful Service Charge Maturity Assessment, providing practical recommendations and a strong foundation for future service charge improvements."

“[Ad Esse’s] ability to work quickly across the business, ensuring a holistic review, and providing clear recommendations for improvement in a collaborative way, worked really well for us.

“[Ad Esse] were approachable, professional, and genuinely committed to achieving the right outcomes for Southern Housing. This helped create a strong, collaborative way of working throughout the programme. I would confidently recommend them to others."

"I now sleep easy in my bed at night.  Service Charges was the one thing that kept me awake but not anymore."